Right of return

refund

1. Conditions: To be eligible for a return, the item must be unworn, in the same condition as received, and returned in its original packaging. Returns must be initiated within 30 days of the purchase date. You can contact us via our social media channels or at Info@Anura.com.

If it is stated that the sale is final or the item is non-refundable, you cannot request a refund.

2. Return Procedure: To initiate a return, please contact us at Info@Anura.com within the 30-day period and provide your order details and the reason for the return. Our customer service team will guide you through the return process. Please ensure the item is securely packaged to avoid damage during transit.

3. Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

4. Refund Process: Once we receive the returned item and verify its suitability (this can be done by taking a photo of the item), we will process the refund within 5 business days. The refund will be processed via the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at Info@Anura.com.

5. Exclusions: Certain items, such as personalized or customized products, cannot be returned unless they are defective or damaged upon receipt. Clearance or final sale items are non-returnable.

If a customer wishes to return an item that hasn't been delivered yet, we won't accept it. You can return it once you've received it. We also won't refund any costs if a customer doesn't collect their package at their doorstep or at the collection point. (If an item is delivered to a collection point and not collected, we charge a €10 administration fee.) If you regret your order and wish to cancel it, you must collect the package and then return it to us. This way, it won't be registered as an "uncollected" package!

6. Contact: If you have any questions or concerns about our return policy, please contact us at Info@Anura.com or via our social media. Our dedicated team will be happy to assist you.

By purchasing from our brand, you agree to the terms and conditions set forth in this return policy. Thank you for choosing us. We appreciate your trust in our brand and look forward to serving you again in the future. Note: Our warehouse is located in Asia. Returns must be sent to our address there.